Shipping policy

At The Dicity, we work hard to ensure your dice reach you quickly, safely, and with full transparency. Below is everything you need to know about shipping your order.

Processing Time

  • Orders are processed within 1–2 business days.

  • Once shipped, you will receive a tracking number by email.

Shipping Rates

United States

  • Free standard shipping on all orders over $60.

  • Orders under $60 follow standard carrier rates (calculated at checkout).

International Shipping

  • Available worldwide.

  • Shipping cost is calculated at checkout based on destination.

  • Delivery times vary depending on country and customs processing.

Estimated Delivery Times

  • USA: 3–7 business days (standard shipping)

  • International: Delivery times vary by destination and local postal services

Please note: These are estimates provided by carriers and not guaranteed.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs fees, import duties, or taxes charged by your country’s postal service.
These are the responsibility of the customer.

Tracking Information

As soon as your order ships, you’ll receive:

  • A Shipping Confirmation Email

  • A tracking link to follow your package in real time

If your tracking shows no movement for several days, feel free to contact us.

Lost or Missing Packages

If your package is lost, delayed, or delivered incorrectly, contact us at support@thedicity.com and we’ll assist you in resolving the issue.

Questions?

Our support team is always here to help:
📧 support@thedicity.com